QUESTION: I am moving into a new home, should I re-key the locks? They seem to be working properly.

ANSWER: The answer is YES! Everyone has someone that they trust with their house keys; this does not mean you can trust them. How many neighbors, old baby sitters, cleaning people are walking around with the key to your home? Change the locks and then give keys to people you and you alone trust.

 QUESTION: Why should I use a professional locksmith company?

ANSWER: Skilled professional locksmiths bring experience and fund of knowledge in lock, safe & security problems and are better prepared to solve security issues to your unique situation. Professional locksmith can prescribe state-of-the-art products that work, and more effective solutions in an efficient manner.

 QUESTION: Will Quality Locksmith give a specific appointment time?

ANSWER: We value our customer’s time. That’s why we strive to not only give you a specific appointment time, but to keep it. If we do run late, we will always call and give you the option to wait for us or re-schedule - whatever is convenient for you.

 QUESTION: I can install the hardware, why not just buy it at the home center and do it myself?

ANSWER: Products typically sold in home stores are residential quality at best, at worst the shelves are stacked with low end products meant to increase profits for the manufacturer and the retailer. High quality goods offer characteristics such as, pick and drill resistance, access control options, and protection against the unauthorized duplication of keys. The question you have to ask is what is your time really worth?

 QUESTION: My landlord gave me the keys why should I get new ones?

ANSWER: It’s your stuff! When was the last time the locks were changed? If you don’t know the answer then you and your company are potentially at risk. Some property management companies in an effort to save money simply swap the locks from one unit to another and have a brand new set of keys made. A previous tenant with some time to kill could simply try his key in each door in the complex until he finds one that works.

 QUESTION: Why do I have to wiggle my keys in the lock to make it work?

ANSWER: As locks age over time, the pins in a lock cylinder tend to “wear” down causing your keys to stick and forcing you to “jiggle or wiggle” the key in the lock to make it work. Most likely the keys you were given have probably been “copied” several times and this, plus pin wear, can cause your lock to act like it is breaking.